(Archived) Next Generation Service Technician - Maui

• Installs Fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate; instructs customer on the use of HTTV, HSI, and Telephone equipment
• Installs, rearranges, and removes various, types/categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic; installs optical network terminals, residential gateways, ethernet switches, wireless and non wireless set top boxes, and training Television services to customers
• Assists Customers with Wifi network configuration, customization, and assessment
• Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, hsi speed and wireless coverage
• Labels, pulls and dresses various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic
• Installs lines for data and other forms of communications, using fiber /copper e.g. 2 wire/4 wire, TTY, data circuits, alarm circuits; performs work station outlets including but not limited to jacks, blocks, panels, connectors etc., to include mechanical and fusion splicing
• Terminates various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc.
• Records work assignment data on records and orders using cellular phone, handheld tablet, computer desktop or laptop
• Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite prefields
• Interfaces with customer contacts and end users and works with other vendors when required provides customer with status updates and informs customer of any changes, issues or concerns
• Performs multi-dwelling unit upgrades and/or change over in services; reports any project scope changes, issues or concerns to management leadership
• Operates company vehicle to travel to daily work sites
• Performs additional duties and task as required by the company
• Abides by company safety practices and policies

• Tests - Results obtained in standard tests for this position must meet minimum
  requirements established by the testing program
• Physical Demands:
  • Ability to identify and distinguish tones/levels
  • Ability to identify and distinguish colors
  • Ability to work in confined areas
  • Ability to lift and carry tool boxes, drop wire, parts containers and installation
    loads
  • Ability to climb poles/ladders
  • Ability to lift, carry, set-up, climb and take down ladders
• Mental Demands:
  • Requires alertness and attention to detail
  • Valid driver's license; must be able to operate manual transmission
  • Ability to obtain various security clearances
  • Positive attitude and work ethic under all types of conditions
• Working Conditions:
  • Indoor-outdoor work; exposed to adverse weather conditions, confined work areas. dust, noise, dirt, irate customers, etc.
  • Weekday, weekend and holiday work tours including day, evening and night hours
  • Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours
  • Subject to scheduled and/or unscheduled overtime work
  • Occasional callouts on nights, holidays and weekends
  • Subject to occasional Neighbor Island Travel when necessary

Pay Range: $19.54 - $37.24

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.