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(Archived) Regional Engagement Manager - Field

Last Updated: 5/17/24

Job Description

The Field Team works internally and with clients to drive top-line sales by maximizing customer loyalty through utilizing insights and proven practices to implement strategies that enhance the client’s associate and customer experience with Bread Financial products.  The Regional Engagement Manager is consulted in the development of internal/client-facing strategies and provides recommendations to maximize performance and productivity. In addition, the Regional Engagement Manager will execute internal/client-facing strategies within their area(s) of responsibility and is responsible for market performance to support the overall goals of the Field Team and Bread Financial.

Job Summary

Essential Job Functions:

  • Strategy and Performance: Responsible for the execution of engagement strategies such as client interactions (in-person or virtual), written communication, conference calls, etc. that deliver incremental and profitable results to achieve acquisition budgets for assigned clients. Effectively analyzes performance, identifies opportunities for growth, and influences positive change both internally and externally. Partners cross-functionally, when needed, to maximize performance and productivity. Works independently and leverages prioritization skills, time management, and detail orientation to ensure deliverables are achieved when managing multiple activities and complex projects simultaneously.
  • Influence, Collaboration, and Communication: Cultivates, manages, and develops relationships with clients to execute tactics (e.g., training, in-person/virtual visits, and program inspection) within their scope of responsibility. Will interact directly with clients and possess expertise in VAK (visual/auditory/kinesthetic) learning styles to engage virtually, electronically, and in person. Facilitates dialogue and training in client interactions focused on the benefits of Bread Financials' payment solutions. Is a subject-matter expert on tactics to drive associate engagement and provides recommendations to maximize performance. Accelerates sustainable results through the understanding of market uniqueness. Leverages active listening, negotiation, and interpersonal savvy to effectively navigate difficult conversations internally and externally.
  • Operational Excellence: Prioritizes and executes tactics to support the field strategy and exhibits critical thinking and decision quality. A Regional Engagement Manager will inspect and validate a client's awareness, expertise, and usage of the following tools to educate, empower, and inspire teams to drive program performance (e.g., training collateral, signage, in-store contests and incentives, recognition programs, field communication, capability usage, and performance reporting usage. They will observe client interactions and associate behaviors to gauge their knowledge of payment options and provide recognition, coaching, and recommendations to store teams to mitigate risk and grow their business. Adheres to clear controls and monitors accurate behaviors, such as auditing in-store marketing and training collateral, associate malfeasance, and the inspection of a client’s communication to their associate population to ensure compliance and operating standards are achieved. Understands and complies with sales practices, operating platforms, systems of record, and service level agreements. Identifies, implements, and/or assists with process improvements/standardization and the development of case studies and proof points to advance Field Team initiatives.
  • Develop Talent: Prioritizes personal growth and development through continued learning, exploring new skills, and taking on challenging projects. Contributes to the overall development and growth of the department. Enterprise-wide contribution through various practices including effective and direct feedback, internal relationships, community involvement, BRGs (Business Resource Groups), networking groups, etc.
Reports to: National Engagement Manager/Sr. Regional Engagement Manager
Direct Reports: 0
Working Conditions/Physical Requirements
  • In-office requirements are subject to change based on business needs.
  • This position is currently available to candidates that reside within 30 miles of New York, New York.
  • General office environment or Work from Home
  • Up to 75% travel is required, including air travel
Minimum Qualifications
  • Associate degree or equivalent experience in Marketing, Business, Finance, or related field
  • Five or more years of experience working on a goal-driven team in retail, banking, fintech, or similar industry.
Preferred Experience
  • Bachelor’s degree or equivalent experience in Marketing, Business, Retail, or Communication
  • Seven or more years in a sales-driven culture with accountability to achieve financial expectations Facilitation/Negotiation/Presentation Skills
  • Experience working on a remote/virtual team.
  • Leadership experience preferred.
  • Familiarity with CRM

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:
$79,500.00 - $144,100.00

Full Salary Range for position:
California: $91,500.00 - $180,100.00
Colorado: $79,500.00 - $151,300.00
New York: $87,500.00 - $180,100.00
Washington: $83,500.00 - $165,700.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Click the Link Below to Apply!

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

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About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at

Company Details

Columbus, Ohio, United States
Bread Financial (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. We offer a comprehensive product suite that includes private label and co-brand credit cards, as well as buy now, pay later (BNPL) options. Bread Financial also offers direct-to-consumer solutions through our branded Bread Cashback American Express® Credit...