(Archived) Client Success Manager (Ecommerce Apparel)

Amify is a two-time 'Inc 500', award-winning Amazon Ecommerce service provider that offers consumer product brands an end-to-end solution to maximize sales and product brand exposure. Amify’s data-driven, full-service solution includes strategy, advertising, creative, listing management, and operations for brand protection, warehouse and fulfillment, inventory management, and customer support. Amify has partnered with over 1,000 brands of all sizes to manage over $200 million in sales on Amazon.

Summary

Our next Client Success Manager will be a driven, goal-oriented professional with exceptional communication skills and attention to detail. CSMs are go-getters with an ability to build relationships, add strategic value to clients, enjoy working collaboratively, and thrive in an entrepreneurial/fast paced environment.

This role may be remote/virtual/work from home within the US. We will not consider non-US based candidates.

Responsibilities:

• Directly influence and grow revenue for your brand portfolio
• Develop relationships with your brands’ key stakeholders and promote retention/loyalty
• Drive long-term Amazon-centric business planning and day-to-day operational management.
• Apply strategic thinking to identify opportunities for growth and optimization
• Educate brand contacts on new product/service offerings available to them through the Amazon marketplace. Ensure we are communicating with decision makers and drive engagement
• Provide weekly reporting & insights to your clients on Amazon performance
• Identify opportunities to expand clients’ product lines on Amazon
• Work collaboratively with cross-functional teams across Amify (creative, advertising, inventory planning, customer service, brand protection, and operations) to achieve client goals
• Onboard new accounts brought on by Business Development
• Identify and help implement improvements to team processes over time

Requirements:

• Bachelor’s Degree; preferably in Business or similar program
• Minimum of 5 years’ professional work experience required
• 3-5 years of direct experience in account management working in or with the CPG Apparel industry (whether directly for an Apparel company or at an agency managing Apparel clients)
• Digital marketing experience required
• Previous Amazon or Ecommerce experience preferred
• Excellent analytical and problem-solving skills, good business acumen and attention to detail
• Passion for people, conversation, and building relationships
• Strong written and verbal communication skills
• Minimum of intermediate level skills in Excel
• Ability to manage and adapt multiple priorities in a fast-paced, high-growth environment
• Bias for action and ownership, with an ability to work both independently and with others to achieve team goals

Why Choose Amify?

At Amify you’ll have the opportunity to grow professionally and personally in an inclusive, flexible, and collaborative work environment. Our culture embraces curiosity and creativity and encourages you to think big. We believe that each of us is uniquely valuable and that by prioritizing authenticity, accountability, and trust we can increase our collective potential. We strive to create a harmonious work/life balance, offering flexible hybrid work practices that let you work wherever you feel most productive along with competitive benefits, unlimited PTO, an educational stipend, and a stock options plan.