(Archived) Coordinator, Gift Processing & Stewardship

The Coordinator, Gift Processing & Stewardship is responsible for a variety of tasks focused primarily on review of donor and pledge data, donor acknowledgements, and various donor data related projects and customer support. Success in this role will depend on attention to detail, great organizational and interpersonal skills, the ability and drive to meet deadlines, and a strong work ethic. 

Reports to: Senior Director, IT

Essential Functions and Responsibilities

• Review donation and payment data and post it per policies and procedures
• Analyze and problem solve when necessary when entering pledge and payment data, including communicating directly with donors and/or ArtsWave team members to resolve issues and questions
• Enter donor pledge and payment data per policies and procedures as needed
• Maintain donor database by accurately entering new and updated donor and account information per policies and procedures
• Maintain donor confidence and protect operations by keeping information secure and confidential
• Coordinate acknowledgement letter process including stock and IRA letters
• Process, monitor and address questions related to stock gifts
• Assist with setup of custom online giving pages as needed
• Work as part of our phone support team and occasionally act as primary support
• Work as part of backup support for ArtsWave Pass Customer Service as needed
• Monitor and answer questions in the e-pledge help inbox
• Assist with database integrity clean-up projects
• Contribute to team effort by working on additional projects as needed
• Other duties as assigned, including occasional help on weekends or evenings at ArtsWave-sponsored events. 

Required Competencies

• Willingness to ask questions, make suggestions, and work with others to resolve problems
• Ability to follow procedures and business rules accurately
• Enthusiasm about new technologies and continuously improving our processes
• Ability to work in a fast-paced environment where priorities frequently change, and multitasking is required
• A strong work ethic and a high degree of reliability
• Excellent communication skills and confidence when communicating with donors and staff

Required Qualifications

• Excellent analytical, troubleshooting, organizational, and multi-tasking skills

• Detail oriented with exceptional accuracy
• Strong command of Microsoft Office with a thorough knowledge of Word and Excel
• Able to work independently and take initiative while also working as a part of a team
• Ability to work within and adhere to deadlines
• Excellent interpersonal and customer service skills
• Strong data entry skills, attention to detail, high degree of confidentiality
• Capable of utilizing policies and procedures for accurate and independent decision making with minimal supervision
• Ability to accumulate knowledge about our donors and recall that information when making data entry decisions
• Willingness to take on additional responsibilities as needed

Compensation & Benefits

• Salary range:  $40,000 - $45,000, commensurate with experience
• Health, dental, vision, and life insurance available
• 401(K) retirement plan with employer match
• Paid holiday schedule
• PTO accrual based on years of service