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Process Agility Senior Manager

Bread Financial

Last Updated: 5/19/24

Job Description

The Senior Manager, Process Agility works directly with the Department Leader to set the Process Agility Strategy and executes the strategy by leading and developing a team of high performing process and internal control designers and transformation specialists to assess, design/re-engineer and drive implementation of processes.  The Senior Manager sets clear expectations to achieve consistent and quality work products, as well as, drive accountability to those expectations within the team.  The Senior Manager, Process Agility identifies and implements ways to build and continuously enhance the team’s business acumen and enterprise wide thinking skills which are critical to making the right recommendations to support our unique business. 

Job Summary

Essential Job Functions:

  • Leadership: Responsible for building a high performing team to assess, design/re-engineer and transform processes with confident recommendations to implement the right controls to safeguard business operations across the first line of defense. Oversee and drives the quality of work product through clear performance expectations, actionable feedback, accountability and timely/relevant coaching. Responsible for the team’s talent acquisition, talent development and professional development including suggesting targeted educational opportunities and certifications.

  • Business Relationships: Develop and maintains influential relationships with Senior Management across the enterprise generating perspective Process Improvement projects. Consult with FLOD leaders for end-to-end process reviews, process and quality metrics. Generate awareness and education to FLDO partners on Continuous Improvement foundations.

  • Strategy: Refines prioritization process to ensure the team executes on the most impactful projects to enable key revenue generating opportunities and/or drive significant cost savings across the enterprise. Leads evaluation of business processes across the enterprise and develops an independent perspective of common themes and problem statements to strategically align like work when needed to drive holistic business solutions as opposed to addressing problem statements in siloes. Manages book of work in alignment with enterprise strategy to drive most impactful work; strategically staffs projects. Consults on complex business issues beyond assigned project work when appropriate; recommends approaches and actions to be taken. Establishes and promotes Continuous and Process Improvement principles and thinking.

Reports to: Director
Direct Reports: Yes
Working Conditions/ Physical Requirements:

  • Normal office environment, some travel may be required (not typical). This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH; Chadds Ford, PA; Plano, TX; Draper, UT; Wilmington, DE or New York, NY.

Minimum Qualifications:
  • High School Diploma or GED
  • Eight or more years of experience in Process or Control Design/Improvement, Process or Risk Advisory, Operational Excellence, Process or Risk Assurance, Quality, Continuous Improvement, Lean/Six Sigma, Project Management, Change Management
Preferred Experience:
  • Bachelor’s Degree in Business, Operations Management, Management Information Systems, Accounting or related field
  • Ten or more years of experience in Process or Control Design/Improvement, Process or Risk Advisory, Operational Excellence, Continuous Improvement, Quality, Lean/Six Sigma, Project Management, Change Management
  • Relevant advanced training and/or professional certification preferred (in one or more of the following): process design, process improvement methods/tools, risks and controls, organizational change management
  • Five or more years' experience leading teams through direct or indirect supervisory experience

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:
$120,500.00 - $218,300.00

Full Salary Range for position:
California: $138,600.00 - $272,900.00
Colorado: $120,500.00 - $229,200.00
New York: $132,500.00 - $272,900.00
Washington: $126,500.00 - $251,100.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Click the Link below to Apply!

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at

Company Details

Columbus, Ohio, United States
Bread Financial (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. We offer a comprehensive product suite that includes private label and co-brand credit cards, as well as buy now, pay later (BNPL) options. Bread Financial also offers direct-to-consumer solutions through our branded Bread Cashback American Express® Credit...