(Archived) Knowledge Management and Tech Lead

GENERAL FUNCTION:

Leads the strategy, support and, where needed, implementation of Knowledge Management at the Bank. This includes defining the KM (Knowledge Management) strategy, serving as L&D (Learning & Development) workstream lead in vendor selection/RFP process, working with internal and external partners to implement new systems and assist in migrating existing KM content to new platforms where needed, and lead ongoing change management efforts to increase the adoption. Systems may include, but are not limited to, Knowledge Management, Content Management, Digital Adoption Platforms, and Aggregators. Leads the Bancorp KM Community of Practice by developing, maintaining, and championing best practices for using KM platforms and acts as a change agent for LOB (Line of Business) KM owners and KM users

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works closely with Learning consultants and design teams to identify Learning project needs where knowledge management and/or learning technology can assist.
• Manage and/or lead the Knowledge Management community of practice.
• Engages with stakeholders and business units on all efforts related to the knowledge management programs, to include but are not limited to data sources, content analysis, data management, data capture, collaboration, decision support, information dissemination, architecture, and methodology for a global products catalog
• Collaborate in the Development and implementation of best practices in the use of KM
• Builds and Maintains relationships with IT, Internal Communications, and other business functions in the bank to gain a holistic view of technologies being implemented and ways to Integrate with them as needed.
• Ensures solutions are applied in a manner that maximizes their value for the best ROI (return on investment).
• Collects and analyzes data using quantitative and qualitative techniques for reporting and evaluation purposes.
• Seeks out new vendors and technologies to support the Enterprise Learning Technology strategy.
• Builds relationships vendors, arranges demonstrations, and works with internal partners to onboard new vendors when appropriate.
• Studies and identifies emerging trends in strategies, technologies, and solutions to support business functions in line with our Learning Technology strategy.
• Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

• BS or BA degree in related field (Business, L& D, Education) required.
• 5+ years' experience working in knowledge management and implementing Learning Technology solutions.
• Experience working with external vendors.
• Experience implementing and/or working with Digital Adoption Platforms preferred
• Experience in multi-channel knowledge management environments.
• Experience with SharePoint Online and Office 365.
• Demonstrates a working knowledge of how technology can be applied to learning solutions.
• Demonstrates ability to write knowledge management articles in a concise effective manner.
• Demonstrates the ability to use consultative skills of active listening, insightful questioning, and effective persuasion with clients. Is curious; asks tough questions; challenges others' thinking and will appropriately push back to get to core business.
• Experience with Agile methodologies, performance improvement strategies, measurement, ADDIE, SAM (Successive Approximation Model), etc.
• Financial acumen; ability to understand the performance of key business metrics.
• Excellent verbal & written communication skills; demonstrated experience in communicating with business leaders.
• Strong analytical skills; performance improvement, problem solving. Uses data to support decision making.
• Proven ability to work with multiple levels of management across an organization.

WORKING CONDITIONS:

• Normal Office environment with little exposure to dust, noise, temperature, and the like.
• Business travel May be required.